INTELLECTUAL PROPERTY

What is the Custom Garment Initiation Fee, and why is it required?

The Custom Garment Initiation Fee is a $50 non-refundable fee that officially begins your custom order with GRANDY. It covers the initial steps of your project—vision, discovery, and a personalized quote. Since no two projects are the same, each quote is tailored to your unique vision. This fee also ensures clients are serious about moving forward, allowing our team to dedicate time and resources to bringing your idea to life.

How do I start a custom order with GRANDY?

Begin by filling out our Custom Inquiry Form, which collects basic details about your vision, timeline, and customization preferences. Once submitted—and after the $50 Initiation Fee is completed—our team will review your inquiry and follow up within 5–7 business days to discuss your ideas and provide a tailored quote.

What information should I have ready before filling out the inquiry form?

Having the following details prepared is helpful:

• Type of Garment: What item you want
  
• Customization Preferences: Colors, fabrics, design elements
  
• Quantity: Single or group order
  
• Event or Purpose: Date or occasion (graduation, homecoming, etc.) to help determine feasibility
  

Can I place a custom order as an individual or as a group?

You can submit a custom order as an individual or a group. We handle single-item and large-quantity orders with equal care. For group projects, we recommend having a main contact person—and ideally a secondary contact—to keep communication smooth and consistent.

What type of garments do you customize?

GRANDY customizes a wide range of apparel, including jackets, sweatsuits, sweaters, athletic gear, hats, tees, and more. Each piece is crafted with high-quality materials and design elements unique to your vision. Some items (like t-shirts and hats) may require minimum order quantities; however, we can sometimes create 1-of-1 pieces if clients are open to the higher investment required. Pricing for single items that typically have minimums can range from $500–$1,000+, depending on complexity.

How much does a custom order typically cost?

Below are estimated prices for single custom pieces. Final costs vary based on materials, design complexity, and any quantity discounts for group orders.

• Varsity Jackets: $400–$750+
  
• Bomber Jackets: $300–$500+
  
• Workman Jackets: $225–$350+
  
• Cardigans: $185–$350+
  
• Sweatsuits: $180–$400+
  
• Hoodies: $180–$350+
  

Every GRANDY piece is crafted using our vintage program or cut-and-sew manufacturing for quality and authenticity. Some items (like tees and hats) may require minimum quantities. After you submit the Custom Inquiry Form and the $50 Initiation Fee, we’ll review your vision and provide a personalized quote.

Are there additional fees after the Custom Garment Initiation Fee?

Additional fees may apply depending on your design needs:

• Mock-Up Service – $150 (non-refundable). Optional if you want a proof before paying in full.
  
• Custom Graphics – $100–$250+ per design for original artwork, depending on complexity.
  
• Logo/Artwork Vectorization – $50–$150 for preparing artwork for embroidery. If a logo must be completely redrawn, it falls under the Custom Graphics fee ($100–$250).

All additional costs will be included in your quote before you decide to move forward.

How and when will I receive a final quote?

After submitting your inquiry and paying the $50 fee, we typically follow up within 5–7 business days. The timeline can extend if we need more clarity about your design or materials. Your final quote will include all relevant services—such as custom graphics or vectorization—so you have a complete view of the total cost.

Please note: Adding or changing design elements after receiving your quote may adjust the final price.

What payment methods do you accept?

We accept all major credit and debit cards, cashier’s checks, and bank wire payments. Flexible payment plans are available through Klarna, Affirm, and Afterpay (subject to their approval).

For group orders, we offer individual payment links for each member, with a 5% processing fee per person.

Is the Custom Garment Initiation Fee refundable?

No. The $50 fee is non-refundable. It secures your place in our queue and covers the initial stages of the process, including vision discovery and quote preparation. This policy ensures we can dedicate time and resources to serious inquiries.

What happens if I miss a payment deadline?

To keep your project on schedule, all payments must be made by the deadlines listed on your invoice. Missing a payment may delay design finalization or production.

If payment remains overdue, GRANDY reserves the right to pause or cancel your order. Any fees or deposits paid up to that point are non-refundable, as they cover work already performed.

If you anticipate a delay, please reach out—our team will work with you to keep your order moving.

What is custom pattern development, and is it required for all custom orders?

Custom pattern development is the process of creating a tailored blueprint for your garment, sometimes using advanced techniques like 3D pattern testing. It helps refine details, ensure precision, and address potential issues before production.

Not all projects require a custom pattern—many can be made using patterns from our existing library. However, designs with unique structures, custom fits, or truly bespoke elements typically need custom pattern development.

Can GRANDY create a jacket based on a style I like?

Yes. You can share inspiration or styles you love, and we’ll create a design tailored to your vision—without duplicating existing garments. Depending on the complexity, this may require custom pattern development to achieve the best result.

How much does it cost to develop a custom pattern?

Pricing depends on complexity and whether the order is for one piece or a group:

• Single Garment Pattern: $150–$200
  
• Group Size Array: $300–$400 (graded for multiple sizes)
  

These fees reflect the expertise required to craft precise, high-quality patterns for your garment.

How long does custom pattern development take?

Pattern development typically takes 2–3 weeks and is built into the production timeline. Patterns usually don’t require client approval unless you prefer to review them first. If you want 3D development and pattern approval completed before placing your full order, allow about one extra month in your timeline.

What's the process after I submit my custom inquiry form?

Once you submit the form and pay the $50 initiation fee, your request is reviewed and I reach out within 5-7 business days to understand your vision. After we confirm the details, you’ll receive a personalized quote.

When you approve and submit your deposit or full payment, design and mock ups begin. Once everything is locked in, your piece moves into production and you’ll get updates throughout the process.

How long does it take to complete a custom order?

Timelines depend on the garment and the complexity of your design. Most projects follow these stages:

- Inquiry and Vision Discovery: initial discussions
- Design Phase: usually takes 2-4 weeks
- Production Phase: this can take 6-8 weeks for simpler work or 8-12 weeks for detailed projects
- Shipping and Processing: usually takes 1-2 weeks

I recommend allowing up to 12 weeks total for production just to be safe.

For orders needed by a specific date, we encourage you to let us know early in the inquiry process so we can assess whether the timeline is feasible. We're committed to keeping you updated on your order's progress and will notify you of any changes that may affect the timeline.

Do you offer rush orders, and is there an additional cost?

Yes, rush orders may be possible depending on the production schedule. A rush order is any project that needs production in less than 8 weeks. This does not include the inquiry or design phases.

If the full timeline from inquiry to production is under 12 weeks, it is usually considered a rush. Rush fees vary and are often 25%, 50%, or 100% percent of the order depending on how fast you need it. If you have a deadline, mention it in your inquiry and we will confirm if a rush is possible and what the fee would be.

Will my production timeline be impacted if my design process takes longer?

Yes. Production only begins after the design is finalized and approved. If revisions take longer than expected or feedback is delayed, the overall timeline will shift.

We prioritize your desired in hand date, but specific delivery dates cannot be guaranteed without a rush or prioritization fee. Every project is different and some designs need more revisions. Giving clear and fast feedback helps keep everything on track.

I will keep you updated on any changes to the timeline as we move through the design process.

Will I receive updates about my order status?

Yes. You’ll receive updates throughout the design, production, and shipping stages, including design approval, production milestones, and shipping notifications.

What if I need my order by a specific date?

Let us know your desired delivery date when you inquire. We can provide an estimated delivery timeline, but exact dates aren’t guaranteed unless rush or prioritization fees apply. If you need a shorter-than-usual timeline, our team will confirm feasibility and any additional costs.

We recommend inquiring early and being payment-ready to ensure enough time for the full process.

What if I need to make changes to my order?

Once your design is finalized, changes may be limited and could affect the production timeline or incur extra fees. The design phase is the best time to request adjustments, so please share any updates as early as possible.

After production begins, major changes are usually not possible, though minor tweaks may be accommodated with additional cost or time.

To avoid delays, we recommend carefully reviewing your design and providing complete feedback before production starts.

Can I provide my own garments for customization?

Yes—through our Grandy Vintage Program, customers may provide their own garments for customization. If you don’t have a garment, we can also source one for you for an additional fee.

While we specialize in creating fully custom, cut-and-sew pieces from scratch, our vintage program offers a flexible option for clients who want to customize an existing garment. This allows you to choose a piece with personal meaning or a specific style while still benefiting from GRANDY’s craftsmanship and design expertise.

Our team will review your garment (or source options) to ensure it’s suitable for customization and meets our quality standards.

What level of customization can I expect with my order?

GRANDY specializes in highly personalized, cut-and-sew and vintage-based custom garments. You can expect extensive customization options—from fabric and color selection to design details, appliqués, graphics, embroidery, and more.

We work closely with you to incorporate your vision into every element of the garment, ensuring the final product is original, high-quality, and tailored to your style and needs. Whether you have a clear design in mind or need creative guidance, we’re here to bring your ideas to life with a piece that’s truly one-of-a-kind.

Who owns the custom graphics once they're created?

All custom graphics and designs created by GRANDY remain our intellectual property. You have exclusive use of the artwork for your garment, but it may not be reused, reproduced, or used with other companies without written permission.

Design fees cover the creation of your custom concept but do not transfer ownership. Retaining IP rights allows us to protect the originality and quality of our work and ensures each piece remains exclusive to you and GRANDY.

Can I choose specific colors, fabrics, and design elements?

Absolutely. You can customize nearly every aspect of your garment, including colors, fabrics, materials, textures, and unique design details. If you have a specific material or idea in mind, include it in your inquiry and we’ll review availability and any associated costs.

We’re happy to source special materials and accommodate custom requests—just let us know what’s important to you so we can bring your vision to life.

Will I see a mock-up before payment or production?

If you pay for your custom order upfront, the mock-up is included at no extra cost.

If you prefer to get a mock-up before committing to the full order, a $150 non-refundable fee applies, plus any custom graphic fees. This must be paid before design work begins. Your Client Advisor can walk you through adding this option.

How many revisions are included?

We include two rounds of revisions to ensure your design matches your vision:

1. Initial Delivery: You receive the first draft based on your specs.
   
2. Revision Round 1: You provide feedback; we update the design.
   
3. Revision Round 2: Final adjustments are made before production.
   

Additional revisions are available for $100 per round. Clear feedback from the start helps us avoid extra costs and keep the process smooth.

Do you offer recommendations if I’m unsure about the design?

At GrandyWorldwide, our mantra is built on Maverick Status—creating pieces guided by your roots, ambition, and a constant hunger for growth. Your input shapes every design, even if you only have a loose idea or general inspiration. If you need guidance, we can suggest colors, layouts, and unique details that keep your piece personal and aligned with your story.

Please note that limited direction may extend the inquiry phase, as we may need extra discussions to fully shape your vision.

Freestyle Design Service

If you prefer a completely original design with minimal direction, our Founder, Carsten Grandy-Richardson, offers a Freestyle Design Service for a non-refundable fee of $650. This option allows Carsten to interpret your style through his own creative lens and craft a one-of-a-kind masterpiece.

This approach may add time to the inquiry phase, but ensures a design rooted in originality, intent, and growth.

Do you offer group discounts for bulk orders?

Yes — we offer discounted pricing for bulk orders depending on group size and the level of customization. Discounts typically apply when multiple items share similar designs or specs.

To receive a quote, share your group size, garment type, and any design details.

How should group orders be coordinated, and can each person customize their garment?

We recommend choosing a primary (and optional secondary) contact to streamline communication and keep the process smooth. They’ll handle updates and questions on behalf of the group.

Each member can customize certain elements of their garment. More detailed individual customization may affect pricing and production time. If your group needs personalized pieces beyond basics like names or numbers, let us know during the inquiry so we can provide accurate options and pricing.

If I'm part of a group order but not the main contact, can I request updates or customizations?

To keep communication organized, all updates and customization requests should go through your group’s designated contact(s). They’ll relay information to us so we can stay accurate, consistent, and avoid overlapping requests.

Does each person in the group need to pay the Custom Garment Initiation Fee?

No — the initiation fee is charged once per group order. It covers the overall inquiry and design process for the entire group.

If individual design requests go beyond the original scope, extra fees may apply. Any changes will be communicated to your group’s main contact(s).

Can the entire group be emailed about the order?

To maintain clear communication, we limit direct contact to up to three designated group representatives. We recommend assigning a primary and secondary contact. Groups with committees may assign up to three contacts total.

Choosing these contacts early helps prevent mixed messages or delays later in the process.

Where do you ship, how much does it cost, and how long does it take?

Shipping costs and timelines depend on destination, weight, and shipping method.

• U.S. orders: Typically arrive in 2–3 business days after your order ships.
  
• International orders: Delivery times vary by country and may be delayed by customs. Import duties or fees are the responsibility of the recipient.
  

You’ll receive a shipping estimate with your final quote so you know the cost and timeline before production begins.

For international orders, we recommend checking with your local customs office about possible import fees.

Will I receive a tracking number once my order ships?

Yes. Once your order ships, you’ll receive an email with your tracking number and updates as your package moves through the carrier’s system.

Tracking details for international shipments may vary due to customs processing.

What should I do if my order arrives damaged, incorrect, or missing items?

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours and include photos. We’ll review the issue and coordinate a repair, replacement, or correction as quickly as possible.

What if my order is lost or stolen during shipping?

You can add shipping insurance at checkout to protect your order from loss or theft. If insurance is declined, GrandyWorldwide is not responsible for lost or stolen packages.

For custom orders quoted after the inquiry form, insurance and a signature requirement are included automatically. If a package is lost in transit, we’ll work with the carrier to coordinate a replacement. Please note: once a package is marked as delivered, carriers do not insure theft, and we cannot be held responsible.

If I cancel my custom order, can I get a refund?

The Custom Garment Initiation Fee is non-refundable, as it covers the initial design consultation and discovery process.

• Mock-Up & Design Fees: All design work—including mock-ups, illustrations, and vector files—is non-refundable once design work begins.
  
• Before Production: If you cancel before production starts, your 50% deposit is non-refundable. For orders paid in full, 50% will be retained, and the remaining balance may be refunded.
  
• In Production: Once production has started, the full order amount becomes non-refundable, as materials and labor have already been committed to your custom piece.
  

If you’re considering canceling, please contact us so we can review your order status and outline any non-refundable charges.

What’s your refund policy on custom orders?

All payments toward custom designs—including the Custom Garment Initiation Fee, Mock-Up & Design Fees, and production deposits—are non-refundable once design work has begun. This ensures fair compensation for the time, resources, and craftsmanship required to create a one-of-a-kind piece tailored to your vision.

We’re committed to addressing any quality or production concerns after delivery. However, refunds are not offered due to the bespoke nature of each custom order.

What happens if my order is delayed or a rush deadline is missed?

Due to the custom nature of our work, GRANDY does not offer refunds for orders delayed beyond the estimated delivery date. While we do our best to meet your timeline, delays can occur due to design revisions, material availability, or seasonal demand. We recommend scheduling delivery at least two weeks before your event date.

Rush orders are prioritized, but rush fees are non-refundable, even if the deadline is missed, as they cover the additional resources required.

If your order is delayed, we will keep you informed and work to complete your piece as quickly as possible without compromising quality. We’re also happy to discuss alternatives, such as credits for future orders, to ensure a positive experience with GRANDY.